FAQ

Shipping

We offer free worldwide express shipping on all orders.

- Where does OneLuxury ship to?

We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you.

- How much does shipping cost?

Shipping is free on all orders. 

- When will my order ship?

We want you to have your new product as soon as possible, so in-stock items typically ship out 1-3 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).

- How long will it take my package to arrive?

Delivery takes between 3 - 25 business days depending on your location, you can check the country list on our shipping page. You'll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey. Please allow 2 business days to receive your shipment notification email after placing your order.

Will I have to pay duties?

We cover duties and taxes for shipments to all countries. You won't pay additional fees beyond the product price.

Returns and Exchanges

Your satisfaction is great value to us. If you are not completely satisfied with your goods, simply send a return request to support@oneluxury.co.

- What is your return policy?

We want you to be completely satisfied with your purchase. If you change your mind for any reason, you are welcome to return it back to us within 14 days of receiving it. For the 2021 holiday season, items purchased between November 1 and December 31 can be returned until January 15, 2022. Simply contact support@oneluxury.co. to start a return, our team will assist you.

For more information on our returns policy please visit our returns page.

- Exchanges

Try from the comfort of your home. We will collect from your home, work or an alternative address. Exchanges are free. Please note we accept one exchange shipment per purchase. Subsequent exchanges will be subject to shipping charges of EUR20 per item.

Orders and Payment

- Which payment methods does OneLuxury accept?

We currently accept Mastercard, Visa, American Express, PayPal, Amazon Pay, AliPay, UnionPay and WeChat Pay. All payments made on www.oneluxury.co are secure - we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.

- Can I change or cancel my order?

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you notice the mistake straight away, though, please send us an email at support@oneluxury.co to see if a modification can be made.